Refund Policy

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Returns & Refunds policy for Physical Products:

You are entitled to cancel your order within 7 days for physical goods without giving any reason for doing so.

The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail [email protected]

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same or different means of payment as you used for the order, and you will not incur any fees for such reimbursement. But the delivery charge has to be paid by yourself. 

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 7 days
  • The goods are in the original packaging


The following goods cannot be returned:

  • If it's a digital product ( ebooks, courses, flash cards & infographics etc ) Returns & Refunds Policy for BeBrainer Technologies Ltd. will not be applied. 
  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

5/4, Pachim Malibag, Dr. Goli, Mouchalk, Dhaka

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.


Returns & Refunds policy for Online Course and Exam Batch:

কোম্পানির নিয়ম অনুযায়ী বিব্রেইনার অ্যাপে সকল কোর্সের কোর্স ফি অফেরতযোগ্য । অনালাইন কোর্সে ভর্তি হবার পর কোন টাকা রিফান্ড করা হয় না।


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail [email protected]